Astrodomi
06-01-2008, 06:01 AM
As you may have heard in the news, there was a large explosion caused by electrical equipment failure in the H1 data center in Houston that knocked down three walls at about 5:00 PM CDT. Fortunately, and most importantly, no one was injured. In addition, no data was lost and there appears to be no damage to the servers or networking equipment.
You remember when you first started playing that the servers went down? Well that was because of bandwidth, so we went to The Planet, which is recognized as one of the most RELIABLE providers in the world.
As luck would have it we are among an estimated 100,000 websites that are down around the world.
We have been assured that engineers are working around the clock to get the H1 data center back online, and we are told it will resume operation sometime tomorrow, Sunday, June 1st.
We are not going to waste this time though. This gives us the opportunity to complete enhancements we are working on, and add new lands. Our goal is that each day you log into the kingdom, it will be better than the last.
Keep an eye out and make sure you log on when the services are restored, because our world will be better than ever.
We have rerouted the DNS for the WWW server, so that we can share with you what is happening.
However, we do need the bandwidth from the H1 data center in Houston to support all of us in our virtual world.
We will keep you updated about the progress being made in restoring the Houston data center.
Your development team
Virtual Family Kingdom
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We will be posting updates below from The Planet on the progress being made in bringing the H1 data center back up.
Update 2:
Hello,
Our various departments continue to work very hard to restore service to our H1 data center. We expect to have ServerCommand access restored within the next several hours as well as access to single homed nameservers out of H1 redirected to another facility.
We will continue to provide status updates once an hour. We do not have an Estimated Time to Repair at present.
Todd Mitchell
Update 1:
From Doug Erwin (The Planet):
"This evening at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost."
"We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department."
"Our initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday. Rest assured we are working around the clock."
"I am sorry that this accident has occurred and I apologize for the impact."
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Morning,
We are continuing to work through various issues this morning. We will have additional contractors on-site this morning starting at approx. 7 AM. Some will hand-off from contractors who worked overnight and others will start the recovery/installation of new electrical gear to power the data center.
We are still working through the EV1 DNS and ServerCommand items. We are making progress on both items and expect to have both functional within the next 120 minutes.
In addition to the above, the network engineering group worked overnight to prepare the network for the recovery of H1. We expect the reconvergence of the network to go smooth once H1 comes back online.
We do not have an Estimated Time to Repair at present; we should have a better estimate this morning. Our staff and management continue to work through the night and morning-- we will continue to provide hourly updates.
Todd
You remember when you first started playing that the servers went down? Well that was because of bandwidth, so we went to The Planet, which is recognized as one of the most RELIABLE providers in the world.
As luck would have it we are among an estimated 100,000 websites that are down around the world.
We have been assured that engineers are working around the clock to get the H1 data center back online, and we are told it will resume operation sometime tomorrow, Sunday, June 1st.
We are not going to waste this time though. This gives us the opportunity to complete enhancements we are working on, and add new lands. Our goal is that each day you log into the kingdom, it will be better than the last.
Keep an eye out and make sure you log on when the services are restored, because our world will be better than ever.
We have rerouted the DNS for the WWW server, so that we can share with you what is happening.
However, we do need the bandwidth from the H1 data center in Houston to support all of us in our virtual world.
We will keep you updated about the progress being made in restoring the Houston data center.
Your development team
Virtual Family Kingdom
-----------------------------------------------------------------------
We will be posting updates below from The Planet on the progress being made in bringing the H1 data center back up.
Update 2:
Hello,
Our various departments continue to work very hard to restore service to our H1 data center. We expect to have ServerCommand access restored within the next several hours as well as access to single homed nameservers out of H1 redirected to another facility.
We will continue to provide status updates once an hour. We do not have an Estimated Time to Repair at present.
Todd Mitchell
Update 1:
From Doug Erwin (The Planet):
"This evening at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost."
"We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department."
"Our initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday. Rest assured we are working around the clock."
"I am sorry that this accident has occurred and I apologize for the impact."
-----------------------------------------------------------------------
Morning,
We are continuing to work through various issues this morning. We will have additional contractors on-site this morning starting at approx. 7 AM. Some will hand-off from contractors who worked overnight and others will start the recovery/installation of new electrical gear to power the data center.
We are still working through the EV1 DNS and ServerCommand items. We are making progress on both items and expect to have both functional within the next 120 minutes.
In addition to the above, the network engineering group worked overnight to prepare the network for the recovery of H1. We expect the reconvergence of the network to go smooth once H1 comes back online.
We do not have an Estimated Time to Repair at present; we should have a better estimate this morning. Our staff and management continue to work through the night and morning-- we will continue to provide hourly updates.
Todd